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Cancellations

You can cancel an order for the following reasons: 

  • Lack of stock 
  • Wrong Sale Price 
  • Wrong Sale Price in Linio 
  • Duplicated order 
  • Error in shipping address coding 
  • Not stocked because of no payment 
  • Error in fulfillment type  
  • Wrong Client Information 

Linio can cancel an order if it has not been dispatched two or more days after purchase. 

Canceled orders will be discounted from the next Account Statement after cancellationOrders that are canceled for reasons not attributable to your operation are discounted. 

The reasons for cancellation attributable to your operation are: 

  • Lack of stock  
  • Did not use guide days after purchase  
  • Delay in delivery  
  • Wrong sale price due to your mistake 

The reasons for cancellation that are not attributable to your operation are: 

  • Wrong Sale Price in Linio  
  • Duplicated order  
  • Stock synchronization failed in systems  
  • Error in address coding  
  • Error in fulfillment type  
  • Wrong Client Information 

 

Cancel an Order in Seller Center 

1. Access to Seller Center and go to the Orders tab.  

2. Click in Manage Orders. 

3. Search for the Order you wish to Cancel. 

4. In the Actions column, select Canceled.

5. Select te reasonfortheCancelation.

6. If possible, add more details about te Cancelation. 

7. Click on Save to finish. 

Cancellation Charges

When an Order is canceled for reasons attributable to your operation, you will be charged a fee based on the original price of the product according to the following: 

  • 24% of the value of the product, up to a maximum of 5,000 ARS

Cancellation Charges

When an Order is canceled for reasons attributable to your operation, you will be charged a fee based on the original price of the product according to the following table:

Cancellation Charges

When an Order is canceled for reasons attributable to your operation, you will be charged a fee based on the original price of the product according to the following table:

 

Cancellation Charges

When an Order is canceled for reasons attributable to your operation, you will be charged a fee based on the original price of the product according to the following table:

Cancellation Charges

When an Order is canceled for reasons attributable to your operation, you will be charged a fee based on the original price of the product according to the following table:

Linio Cancellations

Linio may cancel an order in the following cases:

  • Pre Shipping: Before the shipping process has been initiated (when the tracking code has already a first movement) by the Seller, within Delivery Time Supplier (DTS), which is the promised shipping time set by Linio (Five days as maximum) but the order has not been shipped. Sellers will not receive any payment regarding the product or products cancelled prior to shipment.
  • Delayed DTS: After the Delivery Time Supplier is exceeded and shipment status has shown no activity (five business days for orders sent with the Postal Service and two business days for orders sent with an Express service).
  • Delayed or Non-delivery: When the promised delivery time has expired and fourteen natural days have passed (a Linio’s Satisfaction Guarantee); Customer has not received the product and/or no Proof of Delivery has been submitted by the Seller, including deliver attempts.
  • Wrong shipping method: In the scenario that an Order was purchased as an Express shipment but was shipped with the Postal Service. The Customer refuses to receive the Order shipped with the Postal Service and requests its cancellation. In such case penalties will incur to the Seller.

Orders can NOT be cancelled by Linio once they have been shipped by the Seller and until it has been delivered to the final customer within the promised delivery time. Unless the wrong shipping method has been assigned.

Customers Cancellations

Customers can cancel the order at any time before the Promised Shipping Time (DTS), and no penalty will be incurred for the Seller during this period. After the product has been shipped, a Costumer cannot cancel the Order. If the Seller does not ship the Order within the Promised Ship Time, the Customer and/or the platform may cancel the Order, and a penalty equivalent to 1x the commission rate will be applied.

If the product does not arrive on or before the Promised Delivery Date and the Customer cancels the Order, no penalty will apply to the Seller. But if the Order is shipped with a Seller shipping account Linio will follow it as a Return process. In the case a Seller is using a Linio shipping account, Linio will be the responsible of the cancellation and the inverse logistic process.

Seller Cancellations

Sellers should seek to avoid cancellations as much as possible. Orders cancelled less than 72 hours after the order was received will be penalized with 1x the applicable commission rate. Orders cancelled more than 72 hours after the order was received will be charged 2x the applicable commission rate.

In case of pricing errors Sellers will be allowed to decide whether they want to cancel the order and a stock out penalty will be applied or ship the product. In any case Sellers must assume all the consequences.