Access to the Orders tab, and click Manage Orders in Sellers Center.
Select the “Canceled” tab and click on the number of the canceled order, then you will see all the details.
In the “Actions “column, you have the option to Cancel an order, specify the reason for cancellation and add a comment with the details. You can only cancel if the order status is still “Pending.” Suppose the order already has an associated dispatch guide. In that case, you must report it and indicate the order and the reason to cancel in the contact form or through your KAM. Remember that canceling an order will generate additional charges.
Remember that there is cancellation reasons that may generate extra charges.
If the reason for cancellation is attributable to Linio, you should not cancel it. You must first report it to be able to cancel. Report it to email: opsinternacional.co@Falabella.com
To view more details of each type of cancellation click here.