Payment problems
Some of the problems you may face regarding payment are due the following cases:
Mandatory information | Description |
Seller Center ID | Seller account ID in Seller Center |
Display Name / Shop Name | Fantasy name that your store has in Seller Center |
Vendor* Business number (Tax ID) | Bussines Number of your company in your country where is stablized. Amount of characters differs from country of origin. Example: China is 16 characters. USA is 9 characters. |
Name (Legal Name) | Legal name of the company |
Street* Adresses (Commercial Address) | Seller’s business address, must coincide with the country of origin of the Business Number |
District* | District where your commercial office is located |
Postal Code | A postal code (also known locally in various English-speaking countries throughout the world as a postcode, post code, PIN or ZIP Code) is a series of letters or digits or both, sometimes including spaces or punctuation, included in a postal address for the purpose of sorting mail |
City* | City where your commercial office is located |
State* | State where your commercial office is located |
Country* | Country where your commercial office is located |
Default Telephone* | Telephone number of your commercial office, with area code and country code included |
Default Email* | Main contact email of your company |
2. Account not active in Payoneer or not created. You must ensure that your Payoneer account is 100% complete and active. That is, you have gone through the review of the documents requested by Payoneer and they have given their OK and complete the review process by activating your account. If you have doubts regarding Payoneer you can click here: https://payoneer.custhelp.com/
3. Account active and lowered to inactive upon validation. Payoneer conducts a random review of profiles as part of its Quality Check. In this process, you will be asked for different documents. It is very important to finish the QA process to ensure that your account does not go into “Inactive” status, if so you will not be able to receive payments. If you have doubts regarding Payoneer you can click here: https://payoneer.custhelp.com/
Remember: Within our Terms and Conditions, section 3: “Service Fee Payments; Receipt of Sales Proceeds”, you agree to: If the Seller will receive his payments through Payoneer, the Seller must have an active account in Payoneer. In this sense, the Seller shall complete the process of “Creating an account” in Payoneer and shall be responsible for the use of the account.