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Warranty

Warranties are one of the important things the Customer considers when buying a Product, because it obtains more security when making a purchase. Since it protects his investment in case that the acquired product presents a failure. It is more common for a Customer to purchase a Product that specifies a Warranty than one that does not specify it.

Any product that is for sale within the page must have a minimum Warranty, against manufacturing defects, this warranty begins to run from the delivery of the product.

If a customer contacts us to request the Warranty of their Product, we will contact you to start the Warranty process and follow up so that it is fulfilled according to your warrant specifications.

Types of Warranty

Warranty from the Seller:

  • Applies only against factory defects
  • Validity after the return time

Warranty From the Manufacturer:

  • Applies only against factory defects, or failures that have nothing to do with product misuse
  • Validity after the return time and the guarantee with the Seller

Note: In some cases a warranty does not apply to the Seller, so you must inform these cases and specify that it must be processed with the manufacturer.

Place the Warranty in Seller Center: 

1. Acess the Product Catalog  

2. Find the product to which you want to add a warranty  

3. In the actions column click on Edit and then on Edit Details. 

4. Go to the More Product Details tab and the Shipping and Warranty section.

5. Search for the Product Warranty field and add the warranty of your product, try to be as specific as possible, add the warranty time, as well as the conditions of the warranty

6. Save your changes 

Any product that is for sale within the page must have a minimum Warranty.

If warranty is applicable with the Seller, we receive the request and we will provide the customer with your contact details registered with the Seller Center to begin the process. If the client’s communication is not successful, the case will reach our support team and we will initiate contact with you to provide a solution to the client.

Accounts with 48 business hours to respond to the request, in case of not receiving a response, we proceed with the order discount or the customer compensation amount discount.

Any product that is for sale within the page must have a minimum warranty of 3 months.

By law, every product that is for sale within the page must have a Warranty of not less than 90 days (by law), which will begin to run from the delivery of the product.

If warranty is applicable with the Seller, we receive the request from the customer, we issue a shipping guide so that the customer can send the product to your warehouse, at the time the product arrives at your warehouse, you have 5 business days to Tell us how you will proceed with the warranty, in case of not receiving an answer we will proceed to make a refund to the customer and we will deduct the price of the product in the next payment.

By law every product that is for sale within the page must have a warranty of not less than 90 days, which will begin to run from the delivery of the product.

If warranty is applicable with the Seller, we receive the request and we will provide the customer with your contact details registered with the Seller Center to begin the process. If the client’s communication is not successful, the case will reach our support team and we will initiate contact with you to provide a solution to the client.

Accounts with 48 business hours to respond to the request, in case of not receiving a response, we proceed with the order discount or the customer compensation amount discount.

By law every product that is for sale within the page must have a minimum guarantee, depending on the category of the product, which will begin to run from the delivery of the product:

If warranty is applicable with the Seller, we receive the request and we will provide the customer with your contact details registered with the Seller Center to begin the process. If the client’s communication is not successful, the case will reach our support team and we will initiate contact with you to provide a solution to the client.

When the Client wants to make his warranty valid, you will have 7 calendar days from when you receive the product to provide a diagnosis on the status of the product. If upon expiration of this period, you do not give us an answer, Linio may proceed with the refund to the customer and the amount of the sale price of the product will be deducted.

Customer Return Reasons

Fecha estimada de entrega pasada  

Product arrived after the promised delivery date (Linio ask for product return). 

Defectuoso / No funciona bien  

Defective or lowgrade product. 

Empaque exterior dañado 

Product was not sent in enough packaging or the packaging was damaged in the route. 

Calidad del Producto 

Product Quality is not the same as described or shown in the images or content. 

Diferente de la Descripción en la Página  

Product differs substantially from what was advertised on the Product Page. 

No es lo que pedí 

Product was not what the customer ordered. 

Faltan piezas o accesorios 

Product arrived missing items described in the product page (Linio will look for local pieces, Seller pays for it, instead refund + voucher). 

Duda de la originalidad del Producto 

Claim that Product is not the original (only for branded products). 

To ensure an excellent customer experience, Linio has the right to let the customer keep the products below $ 15 USD (according to the customer’s previous behavior). For Products that exceed this threshold, the Customer will initiate reverse logistics.

 

Inverse Logistics Processes (ILP)

Every fifteen days, Linio shares the list of products returned to the Linio warehouse by customers. The process will be applied according to the following scenarios:

  • A Customer returns the product to Linio Warehouse for any reason in the table above.
  • The Seller will decide within the next 96 hours (from Linio’s notification at the Seller’s Center): If the Seller wishes to return the Product or not. If the Seller does not wish to return the products, Linio will have the right to destroy the products in the warehouse. In case Linio does not receive any confirmation after the next 96 hours, the products will be destroyed.
  • Product returned by the Customer to the Linio warehouse for a reason other than the one in the previous table (not attributable to the Seller): The Seller will decide within the next 96 hours after Linio notifies him among the following options:
  1. Resell the product locally: the product will be updated again in the System and, when sold, the Product will be sent by the local FBL program. If the Product has been opened, the product will be resold as an “Open Box” and the Seller must offer a minimum minimum VAT price for the country.
  2. Answer if the seller wants the product to return to its warehouse.
  3. Destroy the product if the seller does not want to send it again. In case Linio receives no response, the Products will be destroyed.
  • For orders sent by postal service, the ILP will be monthly to consolidate all products and reduce costs. For urgent shipments, Linio can return the Product as long as the Sellers send the instructions to return them. The seller will assume 100% of the applicable cost.

Linio will inform sellers of the cost of ILP that the seller will assume so that the seller can decide. For all returns under the assumption established in the Customer’s Reasons for Return table, the Seller will assume the internal cost of ILP that will be $ 3USD. This will apply to the Customer to the Linio warehouse.

Linio will be responsible for the Product if it is stored in any of the Linio facilities. In case of any incident, the Seller will receive the price of the Product excluding the corresponding commission as if the Product had been sold.

In some countries, local authorities may require a tax return from the Seller in cases where the Products were sold and shipped locally. This responsibility will be strictly assumed by the Seller