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Warranty

Warranties are one of the important things the Customer considers when is buying a Product, because it obtains more security when is making a purchase. It protects his investment in case that the acquired product presents a failure.

It’s more likely that a Customer will buy a Product that specifies or has a warranty than one that doesn’t.

Any product that is for sale within the page must have a minimum warranty, against manufacturing defects.

Important: the warranty begins to run from the delivery of the product.

If a customer contacts us to request the Warranty of their Product, we will contact you to start the Warranty process and follow up so that it is fulfilled according to your warrant specifications.

Types of Warranty

Warranty from the Seller:

  • Applies only against factory defects
  • Validity after the return time

In that cases seller must decide what type of solution bring to customer:

  1. Restore the product
  2. Repair the product
  3. Refund

Warranty From the Manufacturer:

  • Applies only against factory defects, or failures that have nothing to do with product misuse
  • Validity after the return time and the guarantee with the Seller

Note: In some cases a warranty does not apply to the Seller, so you must inform these cases and specify that it must be processed with the manufacturer.

Place the Warranty in Seller Center: 

1.Select the Product tab, and click on Manage products to access to the product catalog.

2.Find the product to which you want to add a warranty. 

3. In the actions column click on Edit and then on Edit Details. 

4.Go to the More Product Details tab and the Shipping and Warranty section.

5. Search for the Seller and Product Warranty field and add the warranty of your product, try to be as specific as possible, add the warranty time, as well as the conditions of the warranty.

6. Save your changes.

Any product that is for sale within the page must have a minimum warranty of 6 months.

If the warranty is applicable with the seller, we receive the request from the customer, we generate a shipping guide so that the customer can send the product to your warehouse.

You will receive an email from customer service at the moment that the product arrives at your warehouse, then, you have 48 hours to carry out the quality control, if you need more time you must indicate it in the mail.

In case of not receiving a response, we will proceed to make the refund to the customer.

Important to consider:

The warranty begins to run from the moment the product is delivered.

No warranty applies for refurbished cell phones, only Linio Satisfaction (14 days), unless seller included.

The Seller must offer a direct guarantee to the customer for a minimum of six (6) months (180 days) (dropdown) in case of general products.

In the case of direct brand products, the Seller must specify the warranty that the trade brand offer to public.

If the warranty is applicable with the seller, we receive the request from the customer, we generate a shipping guide so that the customer can send the product to your warehouse.

You will have a maximum of 5 business days to notify us of the procedure you will carry out with the request; repair, replacement, refund or rejection.

No warranty applies for refurbished cell phones, only Linio Satisfaction (14 days), unless seller included. (If the seller include warranty it must have a warranty of 3 months).

Important to consider:

  • The warranty begins to run from the moment the product is delivered.
  • The Seller must replace or refund in those cases where the warranty of a Product is processed in the first five (5) business days since the product is received.
  • Times to process the guarantee, according to the specifications of the law.

The Seller must offer a direct guarantee to the customer for a minimum of six (6) months (dropdown) in case of general products.

In the case of direct brand products, the Seller must specify the warranty that the trade brand offer to public.

Note: Customer have Linio Satisfaction (30 days) to return an international product and start the process of applying the product warranty.

Important to consider:

  • No warranty applies for refurbished cell phones, only Linio Satisfaction (14 days), unless seller included.
  • The Seller must replace or refund in those cases where the warranty of a Product is processed in the first five (5) business days since the product is received.

By law any product that is for sale within the page must have a warranty.

You must use the minimum terms registered in Seller Center, according to the category and according to our Terms and Conditions.

If you do not establish the warranty period, Linio will assume that it is in accordance with the terms indicated below:

Minimum Warranties

3 months

  • Electronic accessories
  • Audio

6 months

  • Computing
  • Televisions

12 months

  • Watches
  • Mattresses
  • Appliances
  • Furniture
  • Cellphones
  • Photography
  • Gym Equipment
  • Small appliances

If warranty is applicable with the Seller, we receive the request and we will provide the customer with your contact details registered with the Seller Center to begin the process. If the client’s communication is not successful, the case will reach our support team and we will initiate contact with you to provide a solution to the client.

When the Client wants to make his warranty valid, you will have 7 calendar days from when you receive the product to provide a diagnosis on the status of the product. If upon expiration of this period, you do not give us an answer, Linio may proceed with the refund to the customer and the amount of the sale price of the product will be deducted.